Refund and Returns Policy

Thank you for shopping at The Thomas Sports!

We offer refund within the first 5 days of your purchase, if 5 days have passed since your purchase, you will not be offered a refund of any kind.

Eligibility for Refunds

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, offer sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
• Non customised product only is eligible for refund, product which are custom strung or gripped are not eligible for refund.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Shipping

Please do not send the product back to the manufacturer. It must be sent to the following Address – THE THOMAS SPORTS, 7/100, VGP Puspha nagar, shanthi street, Medavakkam, Chennai-600100

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.

Exceptions / non-returnable items

Certain types of items cannot be returned, like KitBags, Apparels, Grips, Shuttles and customized products such has rackets strung and additionally gripped.

Unfortunately, we cannot accept returns on sale items or gift cards on any products.
You can always contact us for any return question at support@thethomassports.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like customized goods), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thethomassports@gmail.com.